At Celtic SMR, we're committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to sales@celticsmr.co.uk or by writing to Celtic SMR, Frederick House, Hayston View, Johnston, Haverfordwest, Pembrokeshire SA62 3AQ. Alternatively, you can telephone 01646 603150.
Who are we?
We're Celtic SMR, Celtic SMR has been supplying imaging and therapeutic laser equipment to veterinary practices for over 30 years, and have recently launched into the healthcare market.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services or if you are a customer or register to receive information.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
How is your information used?
We may use your information to:
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Celtic SMR Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We use MailChimp as our marketing automation platform. By clicking below to submit this form, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.
Your rights
You have the right to access, to rectify, to data portability and to erasure. You also have the right to lodge complaint with the Information Comissioner's Office. You can make a request at any time by contacting us by email: sales@celticsmr.co.uk . Please allow us 1 month to update your preferences.
How you can access and update your information
The accuracy of your information is important to us. We're working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: sales@celticsmr.co.uk, or write to us at: Celtic SMR, Frederick House, Hayston View, Johnston, Haverfordwest, Pembrokeshire SA62 3AQ. Alternatively, you can telephone 07771 190823.
You have the right to ask for a copy of the information Celtic SMR hold about you, we may charge an admin fee for repeat requests.
Security precautions in place to protect the loss, misuse or alteration of your information
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of 'cookies'
Like many other websites, the Celtic SMR website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website' so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Google Analytics
When someone visits www.celticsmr.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Data use
The data is kept safe and secure - Our servers are based in a secure UK data centre which has ISO/IEC 27001:2013 security accreditation.
All our storage is secure and our suppliers have GDPR procedures in place, we also have a notification process in place should any breach occur.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in December 2017.
Privacy Notices
Customers privacy notice
Celtic SMR Ltd whose registered office is at Frederick House, Hayston View, Johnston, Haverfordwest, Pembrokeshire SA62 3AQ ("Celtic SMR").
Celtic SMR processes personal data for invoicing, services and sales purposes. Celtic SMR's legal basis for processing the personal data is GDPR Article 6(1)(b) - contract and article 6(1)(f) - legitimate interest. Any legitimate interests pursued by us are to promote products and services through direct marketing.
The data processed for contractual purposes is contact details and purchase history. The data is shared with finance providers, if finance is requested, otherwise it is not shared with any third parties. The data will be retained by Celtic SMR for 7 years after the end of the contract.
As individuals, you have the right to access, to rectify, to data portability and to erasure. You also have the right to lodge complaint with the Information Commissioner's Office. This data was obtained from yourself.
The data processed for legitimate interest purposes is contact details and purchase history. The data is not shared with any third party. The data will be retained until you unsubscribe from marketing communication, or until your email address bounces from our mailshots.
You have the right to object to your data being used for direct marketing. Please unsubscribe from this mailing list or email sales@celticsmr.co.uk to be removed from future marketing communications.
Marketing lists privacy notice
Celtic SMR Ltd whose registered office is at Frederick House, Hayston View, Johnston, Haverfordwest, Pembrokeshire SA62 3AQ ("Celtic SMR").
Celtic SMR processes personal data for direct marketing. Celtic SMR's legal basis for processing the personal data is GDPR article 6(1)(f) - legitimate interest. Any legitimate interests pursued by us are to promote products and services through direct marketing.
The personal data processed are contact details. The data is not shared with any third party. The data will be retained until you unsubscribe from marketing communication, or until your email address bounces from our mailshots. As individuals, you have the right to erasure. By unsubscribing to this mailing list, we will not automatically erase your contact details from our database, please contact us on sales@celticsmr.co.uk to have your data erased. You also have the right to lodge complaint with the Information Commissioner's Office. This data was obtained from your workplace (from the website, the reception or a coworker), a third party or from yourself when you used our services.
You have the right to object to your data being used for direct marketing. Please unsubscribe from this mailing list or email sales@celticsmr.co.uk to be erased from our database.
Celtic SMR website privacy notice (quiz takers)
Celtic SMR Ltd whose registered office is at Frederick House, Hayston View, Johnston, Haverfordwest, Pembrokeshire SA62 3AQ ("Celtic SMR").
Celtic SMR processes personal data to provide its services. Celtic SMR's legal basis for processing the personal data is GDPR Article 6(1)(a) - consent.
The personal data are contact details and quiz results Your data is not shared with a third party. The data will be retained until you request erasure.
As individuals, you have the right to erasure, data portability and to withdraw consent.
You also have the right to lodge complaint with the Information Commissioner's Office. This data was obtained from yourself or from a colleague when requesting to access the CPD modules.
''We purchased a laser from Celtic SMR and have been extremely delighted both with the service and with the machine itself. It has been easy to use and very effective in the wide and varied applications we have used it in (post op pain, arthritis, back pain, tendon and ligament issues etc.).''
Mandy Clarkson BVMS MRCVS
Co-director & Veterinary Surgeon Riverside Veterinary Practice
''We purchased an MLS laser just under 2 years ago. We are now running a successful laser clinic and are constantly finding new cases to use the laser on. We were so impressed with the lasers potential we recently purchased a second laser for our other surgery.''
Kerry Seabrook RVN
Head Nurse, GP Vets Basingstoke
''Since the launch of our new wellness centre, our patients have had access to a range of fantastic complimentary treatment alternatives to conventional medication. One of these alternatives is our Laser from Celtic SMR. We have had amazing results so far and the clients are keen to come back knowing that the wellbeing of their beloved pet is greatly improved. The laser is used in every aspect of our practice, from rehabilitation after orthopaedic surgery and musculoskeletal issues such as osteoarthritis, to routine spay and castration wounds, providing fantastic pain alleviation and accelerated healing time.
The customer service from Celtic SMR is second to none, any queries are answered in a confident and timely manner.
The laser is now an integral piece of equipment within our practice and will continue to improve the lives of many patients. I would recommend it to anyone.''
Louisa Hibbard RVN
Vets4Pets Guernsey
''We have been using our laser on arthritic dogs for a few months now. The results have all been excellent, we can see the change in our patients and owners are giving great feedback. The unit is very easy to use and feels nice and robust."
Dr Mark Collins BVSC MRCVS
Partner/Veterinary Surgeon, Vets4Pets Eastleigh
"The addition of laser clinics within our practice has been met with much enthusiasm from our clients. The ease of use, coupled with fantastic hands on training and support from Celtic SMR has meant that the clinics have been easy to set up and run. Both clients and staff are amazed at the results! It has made a great difference to many families who can see a significant difference in the well being of their beloved pet!"
Dr Chris Vogt BSc BVSc BSAVA PGCert (SAS) MRCVS
Practice Principal and Veterinarian, Polsloe Veterinary Clinic and Cranbrook Veterinary Centre
"We have been using the MLS laser from Celtic SMR in our clinic for a couple of years now. We have mainly used it to aid the treatment of musculoskeletal conditions such as osteoarthritis, back pain and ACL injuries. The most visible and dramatic results have come where we have used the laser to treat non-healing or slow healing open wounds. A dog had an ulcer on a pad for over 4 months, resisting all attempts to get it to heal. After three sessions with the MLS laser, the pad was healed.
We have had clients from other practices seek us out in order to receive treatment, and almost all clients who have started their pets on the treatment are very happy to keep booking repeat appointments. Over time this is likely to create an accumulating mass of business."
Carl Gorman BVSc MRCVS, Veterinary Surgeon, Falkland Veterinary Surgery
To see the effective analgesic, anti inflammatory and wound healing benefits therapeutic laser can bring to your patients call CelticSMR on 0800 279 9050 and book a 2 week free trial.
DR Testimonials:
"We installed the wireless AGFA DR radiography system at Three Counties Equine Hospital early this year, to replace our trusty old AGFA CR machine.
We X-ray a lot of distal limbs, heads, necks and backs. We have been impressed with the consistent and excellent image quality, and enjoy the time saving afforded by the sequence setup system in the software.
I would thoroughly recommend the AGFA DR system for equine radiography. "
Mark Georgetti BVSc, Cert ES(Soft Tissue) MRCVS
Three Counties Equine Hospital, Gloucestershire
''We are delighted with our new AGFA Musica DR machine. Lightweight, easy to use and pleasant on the eye, we have found this machine to not only produce high quality radiographs but also generate a buzz amongst our clients. Celtic SMR provided us with excellent advice and guidance with regards to finding the machine that was correct for our practice, and also provided excellent training and support in the running of the kit.''
Ashley Stewart BVetMed MRCVS
Evoultion Farm Vets, Bridgwater
"Having this portable xray machine in the car when we are already on calls seems to generate more work. People often have xrays done when they weren't initially planning to do so. The pictures are instantly produced for the client to see and, commonly, diagnoses can be made immediately and treatment plans discussed and decided upon during the same day. It has not only generated a buzz amongst our clients, but also amongst our vets!"
Sally Wilson BVMS DBR MRCVS
Evolution Farm Vets, Bridgwater
"Since purchasing the original Agfa cabled DR system a couple of years ago I have been consistently pleased with the quality of the radiographs and the robustness of the system.
When recently considering a wireless solution I wanted the same high quality image combined with a compact form for optimum portability and ease of use.
I can honestly say the AGFA DX-D 45C wireless DR system has ticked all the boxes - great image (actually seems better), super fast acquisition and reliable wireless technology. Very happy customer."
Chris Pearce CertEM(IntMed) CertES(SoftTissue) BAEDT MRCVS
The Equine Dental Clinic, Dorset
CR Testimonials:
''We have always maintained the highest imaging standards in our practice, and continued to hold onto the belief that our conventional films were as good as any digital imaging. When we were considering a swap to digital, we wanted to make sure we made the right choice. We researched the market, spoke to colleagues all over the country, and trialled several digital processors before choosing the AGFA system.
Since installation, we have seen a 50% increase in radiographic throughput and revenue generation for the practice. The imaging quality is excellent, our radiographic throughput time has reduced, and we haven't had to repeat an exposure. In terms of cost, convenience, time saving and improved diagnostics, the switch to CR has been a no brainer."
Mark.A.D. Overend BVMS GP Cert(Cardio) MRCVS
Small Animal Director, Cain Veterinary Centre, Mid-Wales
"The purchase of our AGFA CR30X digital processor from Celtic SMR nearly two years ago is probably one of the best decisions we made and one of the most useful pieces of equipment in the practice. It takes up far less space than our old dark room and the staff enjoy using it so much they are more inclined to follow up investigative work. We achieve great quality diagnostic images every time.
The time taken to produce multiple images is greatly reduced freeing up time for other work and reducing the time animals are under anaesthetic/sedation. There are no chemicals to deal with so it is better for the environment, better for the staff and in addition there are no hard copy images to take up storage space for years. My only regret is that we did not purchase it sooner."
Sue Wheeler BVetMed MRCVS
Vet Surgeon & practice principal, Ark-Aid Vets, Dorset
We are very pleased to annouce that the winner of our SonoScape E1 competition is Duncan Ross of Wigmore Veterinary Centre! Duncan was ecstatic to have won and will receive the scanner in January.